Frequently Asked Question
1. Opening an account on Guide Maestro’s website
Must I create an account to purchase training?
Yes, you must create an account to use Guide Maestro’s registration and payment on-line services. If you purchase training from Guide Maestro’s site, the contact information registered at the time of opening an account will be forwarded to the trainer or training organization. This contact information will appear on your bill, your course transcript, your participation certificate, etc.
If you sign up for training by contacting the trainer or training establishment directly, without using Guide Maestro’s registration and payment on-line services, you do not have to create a user account.
Must I create an account to publish my profile in the Trainers Catalogue?
Why can we not use a pseudonym (handle, alias, nickname, etc.) to open an account?
Who can open an account on behalf of a training organization?
2. Purchase of training
Can I register another person, not just me, for training using my user account?
Can I sign up several people for courses with a single purchase?
Where can I retrieve documents provided with the training I purchased?
I don’t live in the province of Quebec, can I purchase training on Guide Maestro’s website?
Yes. In the advanced search criteria, sort the training courses available according to country to see training given in your country, and then choose those which you would like to sign up for.
In certain cases and under certain conditions (training on-line for example), you could have access to certain training courses given outside your country. You would have to check with the trainer or training organization directly, before signing up, what the accessibility regulations are regarding training for foreign students.
Most countries will demand that students have a study permit before beginning the training course. Check with the trainer or training organization to know if foreign students are admissible to training that they offer, and if a study permit is necessary
IMPORTANT: Do not sign up for training given in any other country than your own without being certain that you can fulfill all requirements to access the said training.
Must I pay Quebec taxes if I live outside the province of Quebec?
If you live in a Canadian province other than Quebec, you must pay all taxes applicable to the province Quebec (GST, QST) on your purchases.
If you live outside Canada, you will not have to pay Quebec taxes on your training purchase. Any trainers or training establishments located outside Canada will already have included their own taxes respective to their country of origin in the price of the training course.
3. Add training to the catalogue
What kind of training can be added to the directory?
How will Guide Maestro contribute towards the promotion of my training courses?
Guide Maestro’s portal has been designed and optimised in a way to get excellent rankings in search engines. Training listed in Guide Maestro’s directory has much better visibility than those listed on trainers’ individual websites. Furthermore, Guide Maestro purchases advertising from search engines to increase its portal visibility advantage.
Guide Maestro deploys a strategy to make your training standout on social media. We promote your training through informative content published on social media. We also purchase advertising on social media.
Lastly, Guide Maestro also assures the promotion of your training through its newsletter that is distributed to the general public, as well as during its participation in various events (exhibitions, tradeshows, trade fairs etc.). Subscribers to Guide Maestro can also become known by bidding on tenders published by companies on Guide Maestro’s portal.
This promotion strategy, using multiple channels, adds to the promotion that you do yourselves for your own training in order to increase your visibility. Moreover, Guide Maestro makes your task easier by letting you easily distribute your trainer profile and your fact sheets on social media.
Can we do on-line training (e-Learning) on the website?
It is quite possible to advertise on-line training on Guide Maestro’s site that would be hosted on another website (an e-Learning platform).
It is also possible to use Guide Maestro’s portal to get the training you offer known through video support and broadcasted on YouTube.
In a future version of Guide Maestro’s portal, we would like to make it possible to distribute on-line training directly from our website. Stay tuned for news updates!
Why can I not put a pay-per-view video?
For the moment, Guide Maestro cannot host videos and only make them accessible to those who have purchased training.
In a future version of Guide Maestro’s portal, we would like to make it possible to market on-line training directly from the portal of Guide Maestro’s website. Stay tuned for news updates!
How will I receive my registration revenues?
A trainer or training establishment can see, in real time, the number of places that have been purchased for their training through Guide Maestro’s portal. Furthermore, before the start date of each training session, the trainer or training establishment will receive an attendance list that will include all registration information.
Registration revenues are paid to trainers between 15 and 20 days after the start date of the course. This delay allows easier management of any cancellation and refund requests. Registration revenues are paid either by cheque, by bank transfer, or by PayPal account transfer, whichever method the trainer chose on the subscription form.
Can Guide Maestro manage taxes for my training organization?
For Quebec based trainers and training organizations, Guide Maestro can take care of the collection of, and remittance of government taxes. By subscribing to the Pro subscription plan, trainers sign a form authorizing Guide Maestro to act as legal representative or agent on behalf of the trainer to collect and remit all government taxes.
For trainers and training organizations outside Quebec, you must post your price list with all taxes included, and remit any taxes collected to your government.
What happens if I modify or cancel my subscription and I have active training courses in the catalogue?
In the case where a Pro Subscription is transformed into a Basic Subscription, your training remains registered in the catalogue. Visitors to the site can no longer sign up and pay on-line; they must contact you directly to proceed with their enrollment. In the case where you transform your paid subscription to a free subscription, your trainer profile remains active. However, if you have active training in the catalogue, your training files will not be removed immediately – they will be labelled as cancelled.
Which copyright laws must be respected?
I don’t live in the province of Québec – can I advertise my training on Guide Maestro’s site?
4. Cancellation and refund
What happens if the training course is cancelled before having begun?
I am no longer available – can I cancel my registration for training that has not yet begun?
Must I pay if I am absent from the course?
Can I be refunded for training that has already begun?
5. Call for Tender
Who can post free Calls for Tender on Guide Maestro’s website?
Will my company receive all bids sent by the trainers or training establishments directly?
Can my company contact the bidders directly?
6. Blog and comments
I’m a trainer – can I post an article on Guide Maestro’s site to become known by seekers of training?
Yes. Guide Maestro’s blog is open to all trainers and training institutions that have a profile in the Trainers Directory. The blog is a forum that lets you post your expert opinions, comments and recommendations. All articles must be targeted towards educational purposes, sharing of knowledge or sharing of experience or expertise.
The most interesting articles posted on the blog will be reprinted in Guide Maestro’s newsletter, and to reach an even wider audience, be shared on social media pages managed by Guide Maestro.